• Polski
  • Niemiecki

Complaints 

If you want to send a complaint, please fill out the form. After we receive the message you will receive a confirmation e-mail.

You can also submit a complaint by replying to the email from which you were informed about the shipment of your order.

Please include the following elements in your message:

- a scan or photo of the completed damage log or damage report.

- photos showing the number of damaged products and the nature of the damage,

- the name and number of the damaged tiles,

- information on whether we should refund the amount corresponding to the value of the damaged tiles or send you new tiles (Client's demand:).

In case of doubt, please contact our customer service Monday to Friday 10:00 and 17:00.               
Call us directly on landline 0048 77 457 80 22 or cellphone number +48 727 011 262.

 


Complaint form
Invoice number or order number:
Name and suname:
e-mail:
telephone:
Client's address:
Place of complained goods (if it is other than address above):
Client's demand:
Message:
attachments (pictures):
Click or drop files here
product